Visible Alpha embarked on a mission to enhance their onboarding process for key customer-facing teams. These teams included Account Executives (AEs), Customer Success Managers(CSMs), Contributor Relations (CRs) and Sales Development Representatives (SDRs).
By refining their approach, they aimed to streamline the learning process and equip their teams with essential skills quickly. This involved identifying and tackling learning bottlenecks to ensure quality training was maintained.
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A critical aspect of this transformation was the seamless content creation process. Ethos' intuitive tools empowered SMEs to easily contribute their knowledge, making training content richer and more relevant.
This led to rapid development of customized training materials that directly addressed team needs. The active involvement of SMEs ensured that the content was dynamic and directly applicable to real-world scenarios.
The implementation of just-in-time learning was key for Visible Alpha's success. It enabled fast identification and closure of knowledge gaps, ensuring team members had timely access to necessary information and fostering continuous learning.
The platform's focus on learning science, with bite-size modules and actionable analytics, provided essential insights. This allowed Visible Alpha to refine training strategies, aligning them with team needs and driving performance improvements.
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